by breAnne O. Reeves (Author), Robert Spector (Author)
The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
Format: Paperback
Pages: 224
Edition: 3
Publisher: Wiley
Published: 10 Nov 2017
ISBN 10: 1119375355
ISBN 13: 9781119375357