The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture

by breAnne O. Reeves (Author), Robert Spector (Author)

• New

  Paperback
  2017

  $19.14

  The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.