by Leslie P. Willcocks (Author), Leslie P. Willcocks (Author), Mary C. Lacity (Author)
This pioneering guide offers the first comprehensive analysis to Robotic Process Automation (RPA) risks as actually experienced and dealt with by organizations. The authors present analysis and findings from a two-year study. As more organizations adopt RPA, they find that best practice companies are able to gain a 'triple win' from RPA: a win for shareholders, a win for customers, and a win for employees. But while such results are impressive, they are far from guaranteed. Service automation, like all organizational initiatives, is fraught with risks that need to be mitigated. The RPA risk mitigation framework reveals the significantRPA risks, and identifies 30 key risk mitigation practices that the research found to be successful. Whether an organization is just beginning its RPA journey or has reached maturity, this definitive guide serves as a key source of knowledge.
Format: Paperback
Pages: 108
Publisher: SB Publishing
Published: 02 Apr 2017
ISBN 10: 0995682038
ISBN 13: 9780995682030
Book Overview: * The authors are globally recognised for outstanding, world-class research.* The book describes the 'triple-win' gained by best practice companies.* Up to date research stretching into 2017* Framework of 30 key risk mitagion practices.* Whether an organization is just beginning its RPA journey or has reached maturity, this definitive guide serves as a key source of knowledge