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Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

Call Center Technology Demystified: The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy

by Lori Bocklund (Author), Dave Bengtson (Author)

$22.87

Save:$11.59 (34%)

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1 in stock

More Information

Format: Paperback
 Pages: 375
 Publisher: ICMI Press (International Customer Management
Published: Jun 2002
ISBN 10: 0970950780
ISBN 13: 9780970950789