Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

Call Center Management on Fast Forward: Succeeding in Today's Dynamic Inbound Environment

by Brad Cleveland (Author), Brad Cleveland (Author), Julia Mayben (Author)

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Format: Paperback
Pages: 281
Publisher: Call Center Pr
Published: 01 Jan 1997

ISBN 10: 0965909301
ISBN 13: 9780965909303