
by EdJones (Author)
Driven by rapidly changing business environments and more demanding consumers, many organizations are searching for new ways to achieve and retain a competitive advantage via customer intimacy and CRM. In this context, new strategic frameworks and cooperative efforts with all participants along the whole value chain are needed to allow managers to follow changes in shopping patterns of consumers. This title presents a new strategic framework tested successfully with global companies.
Format: Hardcover
Pages: 288
Publisher: -273 Publishers
Published: 15 Sep 2000
ISBN 10: 0953812804
ISBN 13: 9780953812806