Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide

Navigating the Customer Contact Center in the 21st Century: A Technology and Management Guide

by WilliamDurr (Author)

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Format: Paperback
Pages: 175
Publisher: Advanstar Communications Inc
Published: 21 Sep 2000

ISBN 10: 0929870573
ISBN 13: 9780929870571