by WilliamGlasser (Author)
Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.
Format: Paperback
Pages: 144
Edition: Reprint
Publisher: HarperCollins,Australia
Published: Jan 1995
ISBN 10: 0887307191
ISBN 13: 9780887307195