Quest for Loyalty: Creating Value Through Partnership (Harvard Business Review Book Series,)

by ScottCook (Foreword), Frederick F . Reichheld (Foreword)

• Used

  Hardcover
  1996

  $3.28

  This collection of articles and interviews from the Harvard Business Review , should help business leaders understand, integrate and manage the various dimensions of loyalty in their compaines. The book also features contributions from authors such as Hamel, Prahalad, Porter, Handy and Drucker. It demonstrates a need for understanding loyalty from customers, investors, employees and strategists.