Every Manager's Guide to Business Processes: A Glossary of Key Terms and Concepts for Today's Business Leader

by Peter G.W. Keen (Author), Ellen M. Knapp (Author)

• Used

  Paperback
  1995

  $3.25

  Business processes comprise how work is coordinated, streamlined, and targeted to meet fundamental goals (e.g., customer service, time to market, and effective decision making). This book identifies and defines the key business process concepts and terms, highlighting what managers need to know to take effective action. Entries include familiar terms like quality management and outsourcing as well as more specialized terms like fishbone diagrams and groupware. Keen and Knapp's goal is to help managers sort reality from hype in the many claims of process movements, identify the most effective tools and techniques for process investment, and create a business process advantage for their firm.