by Friends Conflict Resolution Programs (Author), Eileen Stief (Author), Jennifer E. Beer (Author)
Provides a time-tested, flexible model for effective mediation in diverse environments and situations. Completely revised, this new, expanded edition provides a clear overview of mediation and conflict; a large 'Toolbox' section that details the skills and approaches used by professional mediators; and a final section that looks at informal mediation. A valuable resource for all working in corporations, government agencies, community organisations and schools.
Format: Paperback
Pages: 176
Edition: 3Rev Ed
Publisher: New Society Publishers
Published: 13 Aug 1997
ISBN 10: 0865713596
ISBN 13: 9780865713598