How to Cope with Difficult People (Overcoming Common Problems S.)

by Christian Godefroy (Author), Alan Houel (Author), Christian Godefroy (Author)

• Used

  Paperback
  1997

  $3.41

  This is a book for anyone who has ever encountered an explosive boss, an uncooperative civil servant, hostile clients, arrogant salespeople, or an argumentative family member. This book advises how to recognize when people are attacking you verbally, how to adapt your defence to different types of attack, and how to remain calm and confident and avoid getting upset. Tests, questionnaires and personal development exercises are included.