Total Quality: Success Through People

by RonCollard (Author)

• Used

  Hardcover
  1989

  $4.41

• Used

  Hardcover
  1993

  $4.55

  It is the human factor which is most crucial in focusing the whole organisation on quality and meeting customer needs. Ron Collard provides detailed practical guidance on planning, establishing, maintaining and constantly improving a system of total quality management. Since occasional setbacks are inevitable, a major new chapter in this second edition explains how employers can overcome obstacles and maintain the momentum. Quality initiatives demand training, an understanding of statistical techniques and total management commitment, yet there can be no better way to tap the almost unlimited potential of the workforce.