by ElisabethDoucett (Author)
Whether in person or electronically, users come to the public library from outside the library realm. And that's exactly where genuinely transformational ideas lie. In this book Doucett mines new territory by exploring how successful organizations outside the stacks conduct their business. By analyzing what several private-sector organizations and their leaders are doing outstandingly well, she quickly hones in on transformational concepts that are ready for application in public libraries, offering more than a hundred innovative ideas that can be put into practice to improve customer service and day-to-day library operations. Canvassing the worlds of advertising, online commerce, fundraising, retailing, and more, Doucett profiles such successful professionals as
Format: Paperback
Pages: 256
Edition: 1
Publisher: ALA Editions
Published: 30 Aug 2015
ISBN 10: 083891313X
ISBN 13: 9780838913130