Virtual Reference Best Practices: Tailoring Services to Your Library

by M . Kathleen Kern (Author)

• New

  Paperback
  2008

  $63.75

  Outlines the tools and decision-making processes that help libraries evaluate, tailor, and launch virtual reference services that are a perfect fit for the community and a library. This book provides a checklist of issues to consider; suggests plans for sustainability of services; and outlines the pros and cons of collaborating in a consortium.