The Quality Library: A Guide to Self-improvement, Better Efficiency, and Happier Customers: A Guide to Staff-Driven Improvement, Better Efficiency, and Happier Customers

by Ray W. Wilson (Author), Sara Laughlin (Author)

• New

  Paperback
  2008

  $66.95

  In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. This title offers a methodology to pinpoint trouble areas and improve processes. It provides administrators an understanding of their suppliers and customers. It empowers front-line staff to make improvements and better decisions.