Globalization, Communication and the Workplace: Talking Across the World

by JaneLockwood (Editor), Gail Forey (Author)

• New

  Hardcover
  2010

  $267.23

  A linguistic analysis of global developments in Information Technology Enabled Services as industry adopts less face-to-face interaction. It looks at interactive communication in customer-facing services, featuring the voices of both academics and those in industry. It integrates the work of applied linguists, teachers, trainers and businesses.