Change Leadership in Nursing: How Change Occurs in a Complex Hospital System

Phyllis Beck Kritek, PhD, MSN, FAAN, is a Conflict Engagement Specialist who works with nursing education programs and major nursing organizations and hospital systems, including New York University, AONE, Kaiser Permanente, and Brigham and Women's Hospital. Her previous accomplishments mark her as a leader in nursing education, including: Founding Director, Doctoral Program, UT Nursing, Galveston, where she also obtained the title Distinguished Professor of Nursing and was Chair, Department of Mental Health/Management; Professor and Dean, Marquette University College of Nursing; Founding Director, Doctoral Program and Research Center Director, University of Wisconsin-Milwaukee School of Nursing, and more. From 1991-1995 she was a member, Board of Governors and Chair, Council for Nurse Executives, NLN. From 1996-2004 she was member, Board of Trustees, CGFNS, and Treasurer and President of the Board. She is a Kellogg Leadership Fellowship Alumnae, and has received numerous awards and honors. She has authored two books through Jossey-Bass and NLN Press with many articles in peer-reviewed journals and chapters in books.

Mairead Hickey, PhD, RN, FAHA, was the CNO and Senior VP, Patient Care Services, Brigham and Women's Hospital at the time this book was written. She now holds the position of Chief Operating Office and Executive Vice President at Brigham and Women's Hospital. Previous positions there include: VP, Women's and Specialty Services and Director, Quality Care Management. Other accomplishments include, Director, American Assoication of Critical Care Nurses, Institute for Nursing Healthcare Leadership, Boston; Program Committee Member, American Heart Association; and Member, Search Committee for President of MGH Institute for Health Professions. At Yale University School of Nursing, she was an associate professor and chair of the graduate program for medical-surgical clinical nurse specialists. She has written three monographs, two for AACN, and myriad research reports and presentations nationally. She has served on several editorial or review boards including Journal of Cardiovascular Nursing, Research in Nursing and Health, Critical Care Nursing Clinics of North America, American Journal of Critical Care, and others.