by WorldBankGroup (Author)
Following findings on frontline provider misconduct, this essay focuses on behaviors that are difficult to observe and quantify, but whose impact on service delivery and regulation has adverse long-term effects on households.
Format: Mass Market Paperback
Pages: 216
Edition: Pap/Cdr
Publisher: World Bank Publications
Published: 15 Feb 2010
ISBN 10: 0821382020
ISBN 13: 9780821382028