Are you being served?: new tools for measuring service delivery

by WorldBank (Author), Markus Goldstein (Editor), SadiaAmin (Editor), JishnuDas (Editor)

• New

  Paperback
  2008

  $43.25

  Presents tools and techniques for measuring service delivery in health and education and people's experiences from the field in deploying these methods. This work provides an introduction of the different methodological tools available for evaluating the performance of the health and education sectors.