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Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series)

Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series)

by John Bush (Illustrator), Ron Zemke (Author), Kristin J. Anderson (Author)

$3.49

Save:$11.96 (77%)

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1 in stock

More Information

Format: Paperback
 Pages: 150
 Edition: illustrated edition
 Publisher: Amacom
Published: 30 Oct 1997
ISBN 10: 0814479715
ISBN 13: 9780814479711

Author Bio

RON ZEMKE (Minneapolis, MN) is founder of Performance Research Associates and has authored or co-authored twelve books, including the Knock Your Socks Off series and Service America!

KRISTIN ANDERSON is a principal of Performance Research Associates, co-author of three other Knock Your Socks Off books, and author of Great Customer Service on the Telephone (AMACOM).