Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series)

Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service (Knock Your Socks Off Series)

by John Bush (Illustrator), Ron Zemke (Author), Kristin J. Anderson (Author)

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More Information

Format: Paperback
Pages: 150
Edition: illustrated edition
Publisher: Amacom
Published: 30 Oct 1997

ISBN 10: 0814479715
ISBN 13: 9780814479711

Author Bio

RON ZEMKE (Minneapolis, MN) is founder of Performance Research Associates and has authored or co-authored twelve books, including the Knock Your Socks Off series and Service America!

KRISTIN ANDERSON is a principal of Performance Research Associates, co-author of three other Knock Your Socks Off books, and author of Great Customer Service on the Telephone (AMACOM).