by TomW.Goad (Author)
You've been asked to train a co-worker in a software program - by tomorrow! Or you've been told to train three people in customer service - this week! Whatever the situation, more and more of us are asked to provide last-minute training. Whether you're a manager, a supervisor, a team leader, or a new training professional, this concise guide gives you the critical elements of training so that you can become an overnight trainer.
Format: Paperback
Pages: 176
Publisher: Amacom
Published: 01 May 1997
ISBN 10: 0814479421
ISBN 13: 9780814479421
TOM W. GOAD (San Diego, CA) has 25 years' experience as a trainer and human resources development expert. He is widely published in the HR field and is the author of the classic text, Delivering Effective Training.