Benchmarking Book

by Michael J . Spendolini (Author)

• Used

  Paperback
  1994

  $6.42

  This guide presents a pragmatic model for setting up a world-class bench-marking process. It explains how to determine what products or processes to benchmark, form a team, identify partners, collect and analyze the information, and take action based on the results.

• Used

  Hardcover
  1992

  $3.25

  Benchmarking is a revolutionary process that has been launched by many organizations, but it can quickly turn from a great idea to a great burden. Spendolini, one of the original benchmarking proponents at Xerox, simplifies the whole process and presents a distillation of how the best benchmarking programs in the U.S. are run. This synthesis of lessons learned provides a solid, practical platform from which to launch an effective benchmarking program.