by Kristin Anderson (Author)
Aimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness.
Format: Paperback
Pages: 112
Publisher: Amacom
Published: 30 Jun 1992
ISBN 10: 081447795X
ISBN 13: 9780814477953
FREE UK DELIVERY 
Global shipping from £2.99
FREE UK DELIVERY
30 Day Refund Guarantee
