Great Customer Service on the Telephone (Worksmart Series)

by Kristin Anderson (Author)

• Used

  Paperback
  1992

  $4.62

  Aimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness.

• New

  Paperback
  1992

  $10.32

  Aimed at anyone who uses the phone, this text shows how to use it as a service tool that directly impacts on company profits. It covers handling irate customers, taking meaningful messages, handling conference calls and transfer calls, screening calls and improving voice effectiveness.