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Delivering Knock Your Socks Off Service

Delivering Knock Your Socks Off Service

by PerformanceResearchAssociates (Author)

  • Used

    Paperback 2006

    $4.37
Synopsis

Extensively updated and expanded, one of the bestselling front-line customer service books ever published is now even better Keeping up with today's tougher and more demanding marketplace, Delivering Knock Your Socks Off Service is packed with all new techniques to help readers successfully work with even the most difficult customers. This indispensable guide gives readers proven tips and strategies to help them meet customers expectations and satisfy their needs, determine the right times to bend or break the rules, and become fantastic fixers and powerful problem-solvers...in short, to create a true and lasting 'Service Advantage.' Key features Written in the same accessible and humorous style that made this book a classic Features brand-new chapters on important topics such as understanding cultural and generational differences in customers, plus fresh anecdotes and never-before-seen illustrations by cartoonist John Bush

$4.37

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Quantity

2 in stock

More Information

Format: Paperback
 Pages: 192
 Edition: 4
 Publisher: Amacom
Published: 01 Oct 2006
ISBN 10: 0814473652
ISBN 13: 9780814473658

Media Reviews
.,. A must read for retailers working with today's challenging customers.

- Retail News Magazine


.,. provides companies with invaluable guidance...this front-line customer service book helps businesses create a service advantage.

- CRM Magazine


.,. provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage.

- CRM Magazine


...A must read for retailers working with today's challenging customers.

- Retail News Magazine


...provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage.

- CRM Magazine


. ..A must read for retailers working with today's challenging customers.

- Retail News Magazine


.. .A must read for retailers working with today's challenging customers.

- Retail News Magazine


. ..provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage.

- CRM Magazine


.. .provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage.

- CRM Magazine


.. .A must read for retailers working with today's challenging customers.

-Retail News Magazine


.. .provides companies with invaluable guidance that will help every business work successfully with today's smarter, more demanding customers and satisfy them wherever they are....this front-line customer service book helps businesses create a service advantage.

-CRM Magazine

Author Bio
Performance Research Associates, Inc. was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness. The firm consults with large and medium-sized corporations and non-profits.