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Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

Great Customer Connections: Simple Psychological Techniques That Guarantee Exceptional Service

by RichardS.Gallagher (Author), Richard S. Gallagher (Author)

  • Used

    Paperback 2006

    $3.25
Synopsis

Good customer service might seem like a matter of attitude, but with a little knowledge of basic behavioural psychology, any service rep or team can dramatically improve service quality. Great Customer Connections presents a step-by-step program that takes proven psychological principles and turns them into easy-to-apply practices - so each customer interaction becomes a peak experience.

$3.25

Save:$18.08 (85%)

Quantity

1 in stock

More Information

Format: Paperback
 Pages: 256
 Publisher: Amacom
Published: 01 Jun 2006
ISBN 10: 0814473083
ISBN 13: 9780814473085

Media Reviews
If you're ready to wipe out customer complaints, and keep your employees for years, it's time to read this book.

- Niche Magazine


If you're ready to wipe out customer complaints, and keep your employees for years, it's time to read this book.

- Niche Magazine


If you're ready to wipe out customer complaints, and keep your employees for years, it's time to read this book.

- Niche Magazine


If you're ready to wipe out customer complaints, and keep your employees for years, it's time to read this book.

-Niche Magazine

Author Bio
Richard S. Gallagher is an authority on customer service, support, communications skills and workplace culture. A former customer service executive who is now a popular corporate trainer and public speaker, he specialises in the mechanics of customer interaction.