Secret Service: Hidden Systems That Deliver Unforgettable Customer Service

by John DiJulius (Author)

• New

  Paperback
  2003

  $16.10

  All businesses have customers, but how many of them deliver unforgettably good customer service? This title reveals the hidden systems of the few exceptional companies that do: what actions they take behind the scenes to consistently surpass customer expectations. It provides practical ways to: turn customer complaints into positive experiences.