The Benchmarking Book

by Carl. Heyel (Author)

• Used

  Hardcover
  1992

  $3.27

  Benchmarking is a revolutionary process that has been launched by many organizations, but it can quickly turn from a great idea to a great burden. Spendolini, one of the original benchmarking proponents at Xerox, simplifies the whole process and presents a distillation of how the best benchmarking programs in the U.S. are run. This synthesis of lessons learned provides a solid, practical platform from which to launch an effective benchmarking program.