Vital Signs: Using Time, Cost and Quality Performance Measurements to Chart Your Company's Future

by StephenM.Hronec (Author)

• Used

  Hardcover
  1992

  $3.40

  Vital Signs reveals the weaknesses of traditional measurements, such as: complex, abstract ratios that have little direct bearing on the work done; measures that don't tie in to corporate strategies. This text looks at how to find the facts about a company's performance, and explains every step needed to set up and run highly effective measurement systems. Vital Signs demonstrates how to make powerful use of often-misused tools and techniques, such as benchmarking, competitor/market analysis, surveys and focus groups. Example from Federal Express, Motorola, Milliken and others illuminate the author's points. With Action Steps at the end of each chapter, Vital Signs show readers how to install truly efficient performance measures that: focus on the customer; improve processes; understand and control costs; and encourage and facilitate change.