Customer Service Management Training 101: Quick and Easy Techniques that Get Great Results

by ReneeEvenson (Author)

• New

  Paperback
  2011

  $22.36

  Shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. This title covers essential topics, including: Planning and goal setting; Time management; Team development; Conflict resolution; Providing feedback; and more.