The No1 Ethical retailer for Books, CD’s, DVD’s & Games
30 Day Refund Guarantee

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

Just Listen: Discover the Secret to Getting Through to Absolutely Anyone

by Mark Goulston (Author)

  • Used

    Illustrated 2009

    $10.41
Synopsis

The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business consultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but power ful techniques readers can use to really get through to people-whether they're coworkers, friends, strangers, or enemies.

Getting through is a fine art but a critical one. With the help of this groundbreaking book readers will be able to turn the impossible and unreachable people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends.

$10.41

Save:$15.09 (59%)

Quantity

1 in stock

More Information

Format: Illustrated
 Pages: 256
 Edition: Special ed.
 Publisher: AMACOM
Published: 16 Oct 2009
ISBN 10: 0814414036
ISBN 13: 9780814414033

Media Reviews
an impressive bag of tricks... a guide that is as entertaining as it is useful --Publishers Weekly
[starred review] Drawing on his experience as a psychiatrist, business consultant, and FBI hostage-negotiation trainer, Goulston provides brilliant yet doable techniques for getting through to others... This book transcends the self-help category by promoting real communication. --Library Journal
The most useful (five-star) book on communicating... Everyone can be a better communicator with the right knowledge, and this book makes learning interesting and easy. --Lindsey Novak, nationally syndicated At Work columnist
It's a measure of how contentious work relationships can get that the author, a psychiatrist, draws on hostage-negotiation techniques to instruct readers on how to deal with 'defiant executives, angry employees or self-destructing management teams'.... Mission accomplished. --Time Magazine
useful and applicable techniques and strategies for everything from getting teams to work together, to handling narcissistic clients (or is that a redundancy?), and getting your message across to even the most impenetrable people --Accounting Today
Just Listen is a banquet of approaches and ideas that's easy to devour the first time around, and a flavorful feast whenever you use portions as a reference book. It's certainly one of the best how-to books of the year. --Inland Empire Business Journal
A primer on dealing with hard-to-reach people in virtually every scenario -- definat executives, angry employees, families in turmoil, warring couples -- through use of well-honed psychological techniques. Illustrative snippets from counseling session reveal martial-arts like techniques: potent on their own, but even more powerful when you combine them. Chapter summaries feature action steps preparing readers to encounter similar scenarios, yielding a guide that is as entertaining as it is useful. --CareerBuilder.com
Just Listen is not only helpful for any kind of business, it teaches a skill that will aid you outside of the office too. --Niche Magazine
Just Listen is an excellent guide for learning how to break down barriers. --Pittsburgh Post-Gazette
Readers learn how to listen effectively, shift an angry or aggressive person into a calmer, more receptive state, and use empathy jolts to bridge a communication gap. --Business Insider
Author Bio
Mark Goulston is a psychiatrist, business consultant, executive coach, and FBI and police hostage negotiation trainer. A bestselling author whose books include Get Out of Your Own Way and Get Out of Your Own Way at Work, he writes a column on leadership for Fast Company and Solve Anything with Dr. Mark for Tribune Media Services, and is frequently called upon to share his expertise by the media including the Wall Street Journal, Harvard Business Review, Fortune, Newsweek, Time, Reuters, NPR, CNN, Fox News, and the Oprah and TODAY shows.