by Bacon (Author)
In most businesses, 80 percent of the revenue comes from 20 percent of the customers. This disproportionately important group must be managed differently from other accounts. This book presents a set of processes for building relations with such customers. The information is further clarified with case studies, examples, checklists, drawings, charts and tables.
Format: Hardcover
Pages: 336
Edition: illustrated edition
Publisher: Amacom
Published: 01 Jul 1999
ISBN 10: 0814404626
ISBN 13: 9780814404621
TERRY R. BACON, Ph.D. (Durango, CO) is the founder and CEO of the Self-Management Institute, a major provider of corporate training programs and consulting services in many aspects of business development, including account management. He has authored or co-authored nearly 40 books.