Quality Improvement in European Public Services: Concepts, Cases and Commentary

Quality Improvement in European Public Services: Concepts, Cases and Commentary

by Christopher Pollitt (Editor), Geert Bouckaert (Editor)

Synopsis

Provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. This title shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.

$68.78

Quantity

10 in stock

More Information

Format: Illustrated
Pages: 203
Edition: 1
Publisher: SAGE Publications Ltd
Published: 05 Jun 1995

ISBN 10: 0803974655
ISBN 13: 9780803974654