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Changing by Design: Organizational Innovation at Hewlett-Packard (ILR Press books)

Changing by Design: Organizational Innovation at Hewlett-Packard (ILR Press books)

by Deone Zell (Author)

  • New

    Hardcover 1997

    $86.11

  • New

    Paperback 2007

    $55.41
Synopsis

Hewlett-Packard is among a growing number of companies in the United States exploring what is called sociotechnical systems (STS) redesign. As competitive pressures have grown, interest in STS redesign has increased because it has the potential to catalyze comprehensive organizational change and avoid the pitfalls of a piecemeal of small-scale approach. STS redesign works from the ground up, involving front-line employees in both analysis of the entire organization and creation of a new design. In Hewlett-Packard's California Personal Computer Division, production operators worked alongside managers to redesign their printed circuit board assembly line into self-managing teams of employees. In the Santa Clara Division, a very different workforce of engineers, initially unwilling to standardize their creativity, had to develop commercial applications and become more responsive to customers in order to survive. On the basis of Hewlett-Packard's success, Zell concludes that with top-level support and a high investment of resources at the outset, redesign can inspire relatively rapid change, especially suitable for organizations in fast-paced environments. As one HP manager commented, Empowerment is no longer a nice thing to do. It is now a business imperative.

$86.11

Quantity

20+ in stock

More Information

Format: Hardcover
 Pages: 192
 Publisher: ILR Press
Published: 01 May 1997
ISBN 10: 0801432987
ISBN 13: 9780801432989

Media Reviews
Zell . . . offers a detailed ethnographic case study of two sociotechnical systems redesigns at Hewlett-Packard. She begins with a brief, historical introduction to organizational change. . . . She then launches into an ethnographic study that provides a rich, insider's view of the redesign process and how it actually works. Finally, she synthesizes her material into a set of recommendations and concepts for guiding others through the redesign process. Library Journal, 1 September 1997
If you are looking for an in-depth ethnographic account of how difficult it is for a major company to achieve far-reaching internal change, this is your book. . . Written in an engaging voice, this is a unique upbeat report of an earnest and admirable change effort. Arthur B. Shostak, Labor Studies Journal, Summer 2000
This is the first participant observer report on an important organizational design project in a major company. It is also the first book to describe the process fully as it is taking place, and it makes clear implications for such major changes in other companies. William F. Whyte, Cornell University
I cannot think of another book that better conveys the sense of what it is like to be inside an organization that is radically rethinking its core activities and assumptions. The issues and disputes that emerge not only convincingly portray the nature of daily life inside an organization but also point to the kinds of details that, if overlooked, can thwart even the best-intentioned organizational schemes. William Finlay, University of Georgia
Deone Zell is able to go far beyond others who have tried to describe and analyze critical industrial change processes because she has been there, on the plant floor and in the laboratory working with the people who are going through the changes. Her message is a powerful one because she was there! Hirsh Cohen, Vice President, Alfred P. Sloan Foundation