by Laura Brown (Author), JohnGravely (Author)
Microsoft CRM handles the full range of Sales and Customer Service functions, and allows the user to access key customer and sales information from Microsoft Outlook and the Web. This book shows sales, service, and business development specialists how to manage small businesses with the Microsoft CRM technology.
Format: Paperback
Pages: 552
Edition: 1
Publisher: QUE
Published: 07 Aug 2003
ISBN 10: 0789728826
ISBN 13: 9780789728821
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