by Bruce E . Massis (Author)
Examines the concept of the library as a learning place for patrons and staff, offering a comprehensive view of training from an administator's perspective. Addresses the essential issues of how to develop a strong program of continuous instruction, including customer service, reporting, recruitment, and retention of staff.
Format: Paperback
Pages: 140
Publisher: Haworth Press Inc
Published: 24 May 2004
ISBN 10: 0789022680
ISBN 13: 9780789022684
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