Customer Service Health Care (JB): A Grassroots Approach to Creating a Culture of Service Excellence: 36 (J-B AHA Press)

New
Paperback
2000
$76.96

Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence.

Synopsis

Research confirms that it is six times more costly to attract a new customer than it is to retain an existing one. Creating a culture of service excellence requires planning, preparation, and persistence.

$76.96

Quantity

10 in stock

More Information

Format: Paperback
Pages: 176
Edition: 1
Publisher: Jossey-Bass
Published: 29 Jun 2000
ISBN 10: 0787952516
ISBN 13: 9780787952518

Customer Service Health Care (JB): A Grassroots Approach to Creating a Culture of Service Excellence: 36 (J-B AHA Press)

New

$76.96

Synopsis

$76.96

More Information