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Monitoring, Measuring and Managing Customer Service

Monitoring, Measuring and Managing Customer Service

by Gary S . Goodman Ph D (Author)

  • New

    Hardcover 2000

    $47.10
Synopsis

Excellent customer service does not come about by accident. It is a learnable set of behaviors that can be monitored, measured, and managed. Drawing from his highly successful seminars and training programs, Gary S. Goodman presents a surefire system for building a first-class customer service department.

$47.10

Quantity

20+ in stock

More Information

Format: Hardcover
 Pages: 240
 Publisher: Jossey Bass
Published: 15 May 2000
ISBN 10: 0787951390
ISBN 13: 9780787951399