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Satisfying Internal Customers First!

Satisfying Internal Customers First!

by RichardY.Chang (Author), P.KeithKelly (Contributor)

  • New

    Paperback 1999

    $21.73
Synopsis

This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.

$21.73

Quantity

10 in stock

More Information

Format: Paperback
 Pages: 120
 Publisher: Wiley
Published: 28 May 1999
ISBN 10: 0787950823
ISBN 13: 9780787950828

Author Bio
RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonalda s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.