by KarlA.Slaikeu (Author), RalphH.Hasson (Author)
Written for non-experts in jargon-free language, this work shows how to create systems within organizations that preempt the monetary, strategic, and emotional costs associated with on-the-job conflict. Its clear and simple approach translates advanced concepts into practical how-tos and provides readers with four guiding principles they can follow to create conflict control systems of their own. Amply illustrated with real-world examples, it details the policies, procedures, and practices that make for successful control systems and tells precisely how to implement them.
Format: Paperback
Pages: 256
Edition: 786th
Publisher: Jossey Bass
Published: 30 Oct 1998
ISBN 10: 0787943231
ISBN 13: 9780787943233