Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern

Trust in the Balance: Building Successful Organizations on Results, Integrity and Concern

by Robert B. Shaw (Author)

Synopsis

Acquire the best asset of all

Your business is either enhanced by the presence of trust or held back by the presence of distrust. Robert Shaw gives conviction and advice to the leader who recognizes that trust becomes a performance multiplier only when the leader is prepared to go first.
-- Craig E. Weatherup, president, PepsiCo, Inc.

If you've never examined how trust affects your organization, maybe you should. In this engaging book, Robert Shaw moves past the right thing to do argument and focuses on trust as a critical issue successful managers cannot take for granted. He shows how lack of trust is compromising more and more organizations in today's highly competitive environment. And he offers a way out. Drawing on a variety of examples from real business situations, Shaw explains trust's increasing importance at four key levels: individual credibility, one-to-one collaboration, team effectiveness, and organizational vitality. He then provides an assessment survey to help you determine how you and your organization measures up trust-wise, and offers action steps for overcoming trust dilemmas such as those that arise during reinvention efforts. A vital handbook for leaders, change agents, and anyone interested in building high trust for high performance.

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More Information

Format: Illustrated
Pages: 268
Edition: 1
Publisher: Jossey-Bass
Published: 11 Mar 1997

ISBN 10: 0787902861
ISBN 13: 9780787902865

Media Reviews
I believe there's no neutrality in business (for example, you'reeither gaining market share or losing it). Likewise, your businesssuccess is either enhanced by trust or held back by distrust.Robert Shaw gives conviction and advice to the leader whorecognizes that trust becomes a performance multiplier only whenthe leader is prepared to go first. --Craig E. Weatherup, CEO, Pepsi-Cola Company

Trust in the Balance is an absorbing discussion of our desperateneed to attAnd to the human necessity to feel safe within andwithout organizations. Shaw has produced an extremely readable andpractical guide to paving a trail of trust into the twenty-firstcentury. --Jim Kouzes, coauthor, The Leadership Challenge andCredibility, and chairman and CEO, TPG/Learning Systems

The relationship between organization effectiveness andorganization climate is a major issue for leaders and culturesetters. Robert Shaw has pinpointed the essential linchpin--trust.His practical yet profound guide on how to develop and maintain ahigh-trust organization will be a welcome addition to any manager'sbookshelf. --Richard Beckhard, coeditor, The Organization of theFuture, and principal, Beckhard Associates

Trust is a critical component in managing change and executingstrategy, both so necessary to driving bottom-line results. Thedilemma for managers at all levels is that when we need more trustin our organizations to achieve our goals, we are experiencing aloss of trust. Trust in the Balance is a must-read for managers andleaders who want to better understand how to build trust in theirorganizations and achieve a stronger bottom-line performance. --Eileen Kraus, chairman, Fleet Bank Connecticut
Author Bio
ROBERT BRUCE SHAW is a co-author of Organizational Architecture and Discontinuous Change and principal of Princeton Management Consulting Group. He lives in Washington Crossing, NJ.