by Alan S . Cleland (Author), Albert V . Bruno (Author)
This work outlines an approach to a strategic planning process that ties together customer and shareholder value with the aim of transforming these concepts from empty slogans to measurements as precise as profit and cash flow.
Format: Hardcover
Pages: 272
Edition: 1
Publisher: Jossey-Bass
Published: 31 Jul 1996
ISBN 10: 0787902756
ISBN 13: 9780787902759