by Crego (Author)
Customer-Centered Reengineering shows organizations how to reinvent themselves from the outside in, by realigning strategy, structure, systems, and people to put the customer at the center of their universe.
Format: Hardcover
Pages: 240
Publisher: Irwin Professional Publishing
Published: 01 Sep 1994
ISBN 10: 0786302984
ISBN 13: 9780786302987