by Dennis Becker (Author), PaulaBorkumBecker (Author)
The Business Skills Express Series covers a broad range of key business skills and topics in a fast, interactive format that should appeal to employees, managers and trainers alike. These authoritative books deliver training and give readers new ways to increase productivity and career satisfaction. This book covers customer service and the telephone.
Format: Paperback
Pages: 100
Publisher: McGraw-Hill Professional
Published: 01 May 1994
ISBN 10: 0786302240
ISBN 13: 9780786302246