by JanetM.Kelly (Author), WilliamC.Rivenbark (Author)
Provides a comprehensive theoretical and practical framework for informing budget decisions based on the efficiency and effectiveness of service delivery. The authors enliven the text with references to their original research and personal experiences with performance measurement, citizen satisfaction surveys, and financial management practices. This edition includes increased coverage of cost accounting procedures and of citizen participation in performance management.
Format: Paperback
Pages: 244
Edition: 2nd Revised edition
Publisher: M.E. Sharpe
Published: 15 Oct 2010
ISBN 10: 0765623943
ISBN 13: 9780765623942