Emotional Labor: Putting the Service in Public Service

by Mary E . Guy (Author), Meredith A . Newman (Author), SharonH.Mastracci (Author)

New
Paperback
2008
$76.84

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This book focuses on this emotional labor and what it takes to perform it.

Synopsis

Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This book focuses on this emotional labor and what it takes to perform it.

$76.84

Quantity

10 in stock

More Information

Format: Paperback
Pages: 238
Edition: illustrated edition
Publisher: M.E. Sharpe
Published: 15 Apr 2008
ISBN 10: 0765621177
ISBN 13: 9780765621177