Anger in the Air: Combating the Air Rage Phenomenon

by Joyce A. Hunter (Author)

• New

  Hardcover
  2009

  $157.82

  Offers airlines with input to help them better meet the service expectations of their customers and avoid instances of air rage on their flights. This book discusses air rage incidents that have caused us to focus not just on the rage levels that some passengers reach during flight but, more importantly, why these rage levels are happening more.