by A . J . Eaton (Author)
This text looks at the role of management operations and human resources within the Total Quality Management context in the airline industry. The book assesses external relations, internal relations and industrial relations, as well as looking at the management structure throughout.
Format: Hardcover
Pages: 168
Edition: 2nd
Publisher: Ashgate Publishing Limited
Published: 28 Apr 2001
ISBN 10: 0754612864
ISBN 13: 9780754612865