
by HarryBeckwith (Author)
Beginning with the core problem of service marketing, that is service quality; this guide suggests how to find out what you must improve using examples of what really works. The book offers new perspectives on service marketing.
Format: Paperback
Pages: 272
Publisher: Orion Business Books
Published: 1999
ISBN 10: 0752821040
ISBN 13: 9780752821047