Communicating with Customers (Orion Business Toolkit S.)

by PatrickForsyth (Author)

• Used

  Paperback
  1999

  $3.41

  Effective communication is essential to a successful business, and this toolkit aims to cover every angle of communication with increasingly demanding customers and clients. The book highlights the importance of effective communication for those concerned with marketing, sales and customer service, and examines building relationships with clients, creating rapport and handling complaints.