Total Quality Management Text with cases

Total Quality Management Text with cases

by Amrik Sohal (Author)

Synopsis

Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.

$35.45

Save:$15.42 (30%)

Quantity

1 in stock

More Information

Format: Paperback
Pages: 480
Edition: Pacific Rim Ed
Publisher: A Butterworth-Heinemann Title
Published: 18 Oct 2002

ISBN 10: 0750689250
ISBN 13: 9780750689250