by Amrik Sohal (Author)
Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case studies which illuminate hands-on application of the theories of TQM within the Pacific Rim region and include: Australia, New Zealand, Fiji, Singapore, Hawaii, Hong Kong and Malaysia.
Format: Paperback
Pages: 480
Edition: Pacific Rim Ed
Publisher: A Butterworth-Heinemann Title
Published: 18 Oct 2002
ISBN 10: 0750689250
ISBN 13: 9780750689250